Payment and Fees
Payment needs to be made on completion of the service. If payment is to be bank transferred, it needs to be processed on the day using the Job number as reference.
A $20 fee per week will be charged on overdue invoices to cover administration costs.

Site Access
Conquer Termites need to be notified at least 48 hours before the scheduled appointment if the property is undergoing any building renovations, high pressure cleaning, window cleaning, house cleaning or carpet cleaning as this may prevent us proceeding with the inspection/treatment.

Our Confirmation Policy
A SMS with the date/time of the appointment is sent to every client as confirmation on the day of booking. Every appointment is scheduled at a date/time chosen and agreed upon by the client.
A friendly reminder is sent either via mobile text, phone call or email to every client at least 24 hours before the scheduled appointment.

Cancellation Policy – Residential
Please note our office hours are Monday – Friday from 8am – 4pm. Cancellations to your scheduled appointments need to be made during these hours.
Please call to make a cancellation.
If a cancellation or a rescheduled appointment is made less than 24 hours to your scheduled appointment, a cost of $88, inc. GST, will be invoiced. This cost will help cover the loss of income that Conquer Termites has incurred. Conquer Termites will still need to pay wages and fuel costs regardless of whether the work scheduled goes ahead or not.
An invoice will be emailed with the cancellation/rescheduling fee.

On the day cancellation
If a cancellation or a rescheduled appointment is made at the time of the scheduled appointment (once the pest technician/inspector has already arrived for the appointment) an $120 inc. GST cancellation fee will be invoiced. This cost will help cover the loss of income that Conquer Termites has incurred. Conquer Termites will still need to pay wages and fuel costs regardless of whether the work scheduled goes ahead or not. An invoice will be emailed with the cancellation/rescheduling fee.

A client won’t be allowed to cancel and expect not to be charged a cancellation fee if, for example, he or she cancels of inconvenience, difficulty, price or has forgotten the appointment unless at least 48 hours notice has been given.

Cancellation for Body Corporates/Real Estates/Property Managers/Tenants
Please note our office hours are Monday – Friday from 9am – 4pm. Cancellations to your scheduled appointments need to be made during these hours.

Collection of keys
Conquer Termites might charge to collect keys.
In an event that the wrong keys are handed over at no fault Conquer Termites and 2 visits are required to the property, an $88 inc.GST fee will apply. This amount will be applied to the invoice on completion of works.

Our Confirmation Policy
An email with the date/time of the appointment is sent to every tenant as confirmation. Every appointment is scheduled at a date/time chosen and agreed upon by the tenant. A friendly reminder is sent either via mobile text, phone call or email to every tenant at least 24 hours before the scheduled appointment.

Cancellation Policy – Rental
In an event that the tenant cancels/reschedules within 48 hours of the appointment and/or 2 visits are required to the property, an $88 inc.GST fee will apply. The Real Estate/Body Corporate/Property Manager will need to invoice the tenant or owner directly.
A tenant won’t be allowed to cancel and expect not to be charged a cancellation fee if, for example, he or she cancels of inconvenience, difficulty, price or has forgotten the appointment unless at least 48 hours’ notice has been given
Conquer Termites needs to be notified at least 48 hours before the scheduled appointment if the property is undergoing any building renovations, high-pressure cleaning, window cleaning, house cleaning or carpet cleaning as this may prevent us from proceeding with the inspection/treatment. If Conquer Termites needs to cancel or reschedule the appointment due to these circumstances an $88 inc.GST cancellation/ rescheduling fee will apply.
Conquer Termites will still need to pay wages and fuel costs regardless of whether the work scheduled goes ahead or not. An invoice will be emailed with the cancellation/rescheduling fee. The Real Estate/Body Corporate/Property Manager will need to invoice the tenant directly if this fee needs to be recouped to the owner..

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