At Conquer Termites & Pest Management, every appointment reserves dedicated time in our technicians’ schedules.
Late cancellations and rescheduling can leave us unable to offer that appointment time to another customer while still incurring costs associated with allocating our technicians and vehicles to the scheduled work.
We understand that circumstances can change. If you need to cancel or reschedule an appointment, we ask that you provide us with as much notice as possible.
Cancellation & Rescheduling Fees
More than 24 hours’ notice
There is no cancellation or rescheduling fee when more than 24 hours’ notice is provided before the scheduled appointment time.
Less than 24 hours’ notice
If an appointment is cancelled or rescheduled less than 24 hours before the scheduled appointment time, a $250 cancellation fee (including GST) will apply.
Cancellation on the scheduled day
If an appointment is cancelled or rescheduled on the scheduled day, a $350 cancellation fee (including GST), or the total value of the booked service, if lower, will apply.
This applies whether the cancellation occurs before or after our technician has departed for or arrived at the property.
Unable to Access the Property
Please ensure that our technician can access the property at the agreed appointment time.
Where access has been arranged with a homeowner, tenant, property manager, body corporate representative, or another nominated person, the person arranging the booking is responsible for ensuring the agreed access is available.
If we are unable to undertake the scheduled service because:
- Nobody is available to provide access;
- access has subsequently been refused;
- agreed keys are unavailable or incorrect; or
- Another circumstance within the customer’s or property representative’s control prevents the booked work from proceeding,
The appointment may be treated as a same-day cancellation, and the applicable cancellation fee will be charged.
Site Conditions
Please advise Conquer Termites as early as possible if building renovations, high-pressure cleaning, window cleaning, house cleaning, carpet cleaning, or other works are scheduled at the property, which may interfere with our inspection or treatment.
If these works prevent us from safely or effectively carrying out the scheduled service and sufficient notice has not been provided, the applicable cancellation or rescheduling fee will apply.
Rental Properties, Property Managers & Body Corporates
The same cancellation and rescheduling policy applies to appointments arranged for rental properties, property managers, and Body Corporates.
Where a booking is arranged by a property manager, body corporate or other representative, any applicable cancellation fee will be invoiced to the party responsible for the booking unless otherwise agreed in advance.
Key Collection
Where Conquer Termites is requested to collect keys from another location, an additional key collection charge may apply where this has been agreed beforehand.
If incorrect or unavailable keys result in an additional visit being required, an additional attendance fee of $250 will apply.
Genuine Emergencies
We understand that genuine emergencies and exceptional circumstances can occur.
Conquer Termites & Pest Management reserves the discretion to waive or reduce a cancellation fee where we consider the circumstances reasonable.
If We Need to Change Your Appointment
If Conquer Termites needs to reschedule your appointment due to circumstances outside your control, we will provide as much notice as reasonably possible and arrange another suitable appointment.
No cancellation or rescheduling fee will be charged to you in these circumstances.
How to Cancel or Reschedule
To cancel or reschedule an appointment, please contact Conquer Termites & Pest Management on 1300 417 007 during office hours.
If our office is closed, a cancellation or rescheduling notice may be provided by email. The time the written notification is received will be used when determining the applicable notice period.
Acceptance of This Policy
Our Cancellation & Rescheduling Policy is provided when your appointment is confirmed.
By confirming and proceeding with a booking with Conquer Termites & Pest Management, you acknowledge that you have been advised of this Cancellation & Rescheduling Policy.
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.